Empowering brands with automated customer acquisition tools
Centerfield is a customer acquisition enablement platform headquartered in Playa Vista, Los Angeles, CA. The company utilizes its proprietary technology platform, Dugout, to automate customer acquisition for various sectors including business, insurance, and eCommerce. With over 1000 employees and $...
Centerfield offers a comprehensive benefits package including health, vision, and dental coverage, flexible PTO, a $500 work-from-home stipend, and a ...
Centerfield fosters a results-oriented culture focused on data-driven decision making and continuous improvement. The company emphasizes automation an...
Centerfield • Portmore, Jamaica
Centerfield is seeking a Sales Trainer to facilitate and master call center training programs. You'll work closely with department leaders to enhance agent development and ensure high-quality training. This role requires proven experience in sales training or a similar role within a BPO organization.
You have proven experience as a Sales Trainer or in a similar role within a sales training or BPO organization, ideally with a minimum of one year in the field. Your educational background includes an associate degree in education or a related field, equipping you with the necessary skills to effectively train and develop sales agents. You possess strong communication skills, enabling you to provide coaching, guidance, and constructive feedback to create high-quality agents. You are adept at identifying training needs and developing tailored training programs that align with business performance goals. Your ability to monitor the transition of classroom training to productivity is crucial in ensuring the success of the training initiatives.
As a Sales Trainer at Centerfield, you will be accountable for the ongoing facilitation and mastery of our call center training programs. This includes delivering training on product knowledge, sales closing techniques, systems training, and continuing education. You will assist with Sales Operational support as needed, maintaining your sales and operational knowledge to provide relevant training. Collaborating closely with various department leaders, you will identify needs for further agent development and implement training solutions that enhance overall performance. Your role will involve monitoring the effectiveness of training programs and making necessary adjustments to ensure agents are equipped with the skills they need to succeed. You will also be responsible for training best practices, ensuring that agents are well-prepared to meet the demands of their roles and contribute to the company's success.
At Centerfield, we pride ourselves on delivering outcome-based digital marketing solutions and personalized omnichannel experiences for leading brands. As a Sales Trainer, you will be part of a dynamic team that values collaboration and innovation. We offer a supportive work environment where you can grow your skills and advance your career. Our commitment to employee development means you will have access to ongoing training and professional development opportunities. Join us in making a significant impact on customer acquisition and helping our agents reach their full potential.
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