At Apple, new ideas have a way of becoming phenomenal products, services, and customer experiences. Imagine what you could do here. Bring passion and dedication to your job and there’s no telling what you could accomplish.
We are the Human Engineering Human Factors team. We conduct mixed-methods user research and creating actionable insights that guide the design and development of Apple products.
The role requires working at the intersection of many disciplines, on a variety of projects and with multiple partners. Curiosity to delve into new domains, the ability to learn from cross-functional, often highly technical partners and quick thinking are key.
Ideal candidates are passionate user advocates, with the ability to anticipate, study and observe user interactions. They are technical and able to utilize and customize quantitative log collection, while also intuitively relating to the user and applying their intuition.
Description
The Human Engineering Human Factors team works closely with many teams around the company to conduct human centered research and create actionable insights to inform product decisions.
Responsibilities include:
Applying Human Factors Engineering (HFE) techniques and principles at all phases of product/technology development
Exercising independent judgment in the development of study methodology, data collection efforts, data analysis, conclusions, and design recommendations
Developing user study criteria and detailed methodology for widely varied projects, spanning from formative to evaluative, and qualitative to quantitative
Conducting user-centered research and evaluation on a diverse user population utilizing experimental data and scientific publications
Conducting statistical and qualitative analyses of data and providing clear and concise feedback to teams in a timely manner
Collaborating cross-functionally with design, engineering, and product development groups.
Maintaining an active working knowledge of worldwide human factors publications and standards
Minimum Qualifications
Expertise in creating thorough experimental designs, utilizing scientific methods
Mixed methods expertise to combine quantitative and qualitative research approaches
Relevant, proven experience in human factors and/or consumer product usability evaluation
Excellent communication and interpersonal skills, attention to detail, patience, and aesthetic sensibility
Master’s degree or higher required with a concentration or extensive work in human factors, industrial engineering, cognitive engineering, human-computer interaction, or experimental psychology.
5+ years industry experience in Human Factors or User Experience Research
Preferred Qualifications
Ability to customize data collection tools, as well as manipulate, analyze and visualize outputs
Experience with scripting/programming for data manipulation and research applications (e.g., R, Matlab, Python)
Expertise in interview techniques related to product use
Experience in cognitive engineering (work/task analysis, information processing)
Experience with human factors engagement through various stages of the product life cycle, including foundational, formative and evaluative stages
Experience leveraging AI tools to support research workflows, including study design, analysis, and insights synthesis
Experience managing human factors or user experience researchers
Eeo Content
Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.
