Deal Operations Manager

Who you are

You have a strong background in operations management, particularly in sales environments, and possess excellent communication and relationship-building skills. Your critical thinking and creativity enable you to navigate complex deal structures and pricing strategies effectively. You are a self-starter with proven problem-solving abilities, capable of managing multiple tasks and priorities in a fast-paced environment. You thrive in cross-functional roles, collaborating with various teams to achieve common goals. Your attention to detail ensures that all operations align with internal policies while maximizing value for both the customer and the company.

Desirable

Experience in a technology or software company is a plus, as is familiarity with sales processes and contract negotiations. You may have a background in finance or legal operations, which would enhance your ability to support the Sales team effectively. A proactive approach to cultivating best practices through analysis and reporting will set you apart in this role.

What you'll do

As a Deal Operations Manager at Appian, you will report directly to the Sr. Director of Deal Operations and play a crucial role in managing deal constructs and special pricing. You will support the Sales team in negotiating contract structures and pricing, ensuring compliance with Appian's internal policies while maximizing value for customers. Your role will involve facilitating alignment and communication between Sales Teams and internal stakeholders, including Finance, Legal, Engineering, and Product teams. You will troubleshoot deal issues and sales escalations, ensuring prompt resolution of business challenges. Additionally, you will contribute to the growth of Appian's Sales team by cultivating best practices through analyses and reporting. Regular training sessions with Sales teams will be part of your responsibilities, helping to enhance their skills and effectiveness.

What we offer

At Appian, you will be part of a team that values intensity and excellence, where high standards are set and met with care and quality. We foster a collaborative environment where you can contribute to meaningful projects and initiatives. This role offers the opportunity to work in a dynamic setting, engaging with various teams and stakeholders to drive success. You will have the chance to develop your skills and grow within the organization, contributing to the continued success of Appian's Sales operations.