Enterprise Solutions Engineer

Who you are

You have a strong background in technical solutioning and are comfortable engaging with both internal and external stakeholders to understand their technical requirements. Your experience allows you to effectively communicate complex technical concepts in a clear and concise manner. You thrive in collaborative environments, working closely with sales teams to drive customer success and satisfaction. You are passionate about leveraging AI and technology to enhance customer experiences and improve operational efficiency. You are adaptable and eager to learn about new technologies and industry trends that can benefit your role and the company.

Desirable

Experience in the contact center industry or familiarity with AI-driven solutions would be a plus. You have a track record of successfully conducting product demonstrations and managing technical validations, showcasing your ability to engage and impress potential clients. A background in engineering or a related field will help you excel in this role.

What you'll do

As an Enterprise Solutions Engineer at Cresta, you will partner with Enterprise Account Executives to demonstrate the capabilities of our platform to potential customers. You will be responsible for understanding customer needs and providing tailored technical insights that align with their requirements. Conducting product demos will be a key part of your role, allowing you to showcase how Cresta can transform customer conversations into competitive advantages. You will manage technical validation processes, ensuring that our solutions meet customer expectations and technical specifications. Collaborating with cross-functional teams, you will contribute to the continuous improvement of our offerings based on customer feedback and market trends. Your insights will help shape the future of our product development and customer engagement strategies.

What we offer

Cresta offers a dynamic work environment where innovation and collaboration are at the forefront. You will have the opportunity to work with a world-class team of AI and ML experts, contributing to a mission that aims to revolutionize the workforce with AI. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Join us in our journey to empower contact centers and enhance customer interactions through cutting-edge technology.