Head of Customer Engineering, Banking, Google Cloud

Who you are

You have a Bachelor's degree or equivalent practical experience, along with a minimum of 10 years of experience with cloud native architecture in a customer-facing or support role. Your background includes at least 3 years of experience leading teams in a technical customer-facing role within professional services or sales engineering, either as a manager or manager of managers. You possess strong communication skills, enabling you to engage with technical stakeholders and executive leaders effectively. Your experience in the financial services industry is a plus, as it allows you to understand the unique challenges and opportunities within this sector.

You are adept at managing a team through sales processes, operations, and career development, including account mapping, quota setting, and performance management. You are comfortable with travel, as this role may require you to travel up to 25% of the time. Your ability to tailor and deliver compelling messages to different audiences is a key strength, allowing you to lead conversations that drive business opportunities.

Desirable

Experience with software lifecycles, building tools, and architecting and developing software for scalable, distributed systems, including data platforms, AI/ML, and infrastructure, is highly desirable. You have a proven track record of resolving technical roadblocks and ensuring customer satisfaction through effective cross-functional collaboration.

What you'll do

As the Head of Customer Engineering at Google Cloud, you will lead a team dedicated to helping customers transform their businesses with cloud technology. You will work closely with sales and customer engineering teams to drive workload and opportunity review meetings, providing insights into achieving technical agreements and migration strategies. Your role will involve direct engagement with customers, partners, and prospects to understand their needs and deliver tailored solutions.

You will oversee the technical aspects of customer engagements, ensuring that your team effectively addresses customer challenges and drives satisfaction. Your leadership will be crucial in fostering a collaborative environment where team members can thrive and contribute to the success of customer projects. You will also play a key role in shaping the strategic direction of customer engineering initiatives, aligning them with broader business goals.

What we offer

At Google, you will be part of an entrepreneurial team that is committed to innovation and excellence. You will have the opportunity to work with cutting-edge technology and contribute to projects that have a significant impact on customers' businesses. We offer a competitive salary and benefits package, along with opportunities for professional growth and development. Join us in shaping the future of cloud technology and making a difference in the financial services industry.