Principal AI Operations Lead

Who you are

You are a customer-obsessed, AI-curious problem-solver who thrives in an inclusive, collaborative global team. With a strong background in engineering operations, you understand the importance of transforming customer needs into actionable strategies that improve Cloud quality, security, and reliability. You possess excellent communication skills, enabling you to engage effectively with internal teams, customer stakeholders, and external partners. Your growth mindset and commitment to empowerment align with Microsoft's mission to foster an inclusive work environment where everyone can thrive.

Desirable

Experience working with government clients or in high-visibility roles is a plus. Familiarity with AI technologies and operations will enhance your ability to lead the execution of the AI Operations strategy effectively.

What you'll do

In this critical role, you will co-design and lead the execution of the Artificial Intelligence Operations strategy in partnership with the Senior Engineering Operations Director. You will analyze and amplify customer needs through deep engineering engagements, ensuring that the solutions provided meet the highest standards of quality and reliability. Your responsibilities will include collaborating with internal Operations teams, the Site Reliability Engineering (SRE) team, and program teams to drive the vision for AI operations. You will also seek input from customer stakeholders and external partners to ensure that the strategy aligns with their expectations and requirements.

You will play a pivotal role in fostering a culture of growth and empowerment within the team, encouraging innovative solutions that enhance customer satisfaction. Your ability to navigate complex challenges and drive collaboration across various teams will be essential in achieving the goals set forth in the AI Operations strategy. You will also be responsible for monitoring the implementation of the strategy and making adjustments as necessary to ensure its success.

What we offer

At Microsoft, you will be part of a culture that values respect, integrity, and accountability. We are committed to cultivating an inclusive work environment that positively impacts our culture every day. You will have the opportunity to work on high-impact projects that empower organizations and individuals to achieve more. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds in our teams.