Quality Manager

Who you are

You have a solid background in quality management, with experience in overseeing supplier performance and ensuring adherence to client requirements. You understand the importance of on-time delivery and defect-free deliverables, and you are skilled at engaging with customers to understand their quality expectations. You are detail-oriented and capable of monitoring objectives and key results (OKRs) to ensure that quality targets are met. You thrive in collaborative environments and can liaise effectively with various teams to align on service delivery quality.

Desirable

Experience in the language services industry or a related field would be a plus. Familiarity with performance metrics and quality assurance processes will help you excel in this role. You are proactive in identifying areas for improvement and are comfortable using data to drive decisions.

What you'll do

As a Quality Manager at Welocalize, you will be responsible for managing service delivery quality for accounts owned by your squad. This includes monitoring supplier alignment and performance, ensuring that all client and project-specific requirements are met. You will engage with customers to understand their capacity requirements and quality expectations, and you will work closely with Language Services to ensure these requirements can be fulfilled. Your role will involve taking necessary actions to meet quality and on-time delivery targets, which may include analyzing performance data and implementing improvement initiatives.

You will also be responsible for tracking customer OKRs and ensuring that your team is aligned with these objectives. This will require regular communication with both internal teams and external stakeholders to ensure that everyone is on the same page regarding quality standards and expectations. You will play a key role in fostering a culture of quality within your squad, encouraging team members to prioritize quality in their work and to continuously seek ways to enhance service delivery.

What we offer

Welocalize offers a dynamic work environment where you can contribute to meaningful projects that impact global audiences. You will have the opportunity to work with a diverse team of professionals dedicated to delivering high-quality language services. We value innovation and encourage our employees to bring new ideas to the table. As part of our commitment to employee development, we provide opportunities for training and growth within the company. Join us in our mission to transform the way brands engage with international audiences.