Senior Staff Engineer, AI Agents

Who you are

You have over 10 years of software development experience, with a strong focus on building scalable and reliable systems. Your expertise in Java is complemented by your experience in developing generative AI platforms specifically for customer support and customer experience. You thrive in collaborative environments and enjoy mentoring junior engineers, guiding them through complex technical challenges. Your background in enterprise SaaS development equips you with the skills to navigate the intricacies of cloud-based solutions. You are passionate about setting technology direction and making impactful decisions that drive platform evolution. You understand the importance of observability and maintainability in software architecture, ensuring that the systems you build are robust and efficient.

Desirable

Experience with cloud contact center software or similar platforms is a plus. Familiarity with AI technologies and their application in enhancing customer experiences will set you apart. You are comfortable working cross-functionally, collaborating with various teams to deliver complete solutions that meet customer needs. Your ability to communicate complex technical concepts to non-technical stakeholders is a valuable asset in this role.

What you'll do

As a Senior Staff Engineer, AI Agents at Five9, you will take charge of the software architecture and development of our AI Agent platform. You will lead the technical direction of the platform, making critical decisions that shape its evolution. Your role will involve collaborating with cross-functional teams to ensure that the solutions delivered are comprehensive and meet the highest standards of quality. You will mentor junior engineers, helping them grow their skills and navigate the challenges of software development. Your responsibilities will extend through deployment and operations, ensuring that the platform remains scalable, reliable, and maintainable. You will be at the forefront of innovation, leveraging your expertise to enhance customer experiences through AI-driven solutions.

What we offer

At Five9, we foster a team-first culture that celebrates diversity and inclusion. We believe that our employees should be their authentic selves, and we empower them to innovate and thrive. You will be part of a dynamic team that values collaboration and creativity. We offer competitive compensation and benefits, along with opportunities for professional growth and development. Join us in our mission to transform customer experiences through cutting-edge technology and be part of a company that is making a difference in the industry.