At Amazon, we're working to be the most Customer-centric company on earth. One customer experience that we’re constantly looking to take to a new level is how we fulfill and deliver orders. Our goal is to exceed the expectations of all Amazon customers by ensuring that their orders, no matter how large or small, are delivered where and when they need them, as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services in the last mile delivery space. We are doing this by building a world class last mile operation, significantly complimented by Amazon Flex. Amazon Flex works directly with independent contractors – called delivery partners – to make deliveries to Amazon customers. With Amazon Flex, individuals can now be their own boss delivering Amazon packages.
In this role, you will responsible for standardizing marketing performance data, and develop frameworks for regularly socializing tactics, results and insights across multiple stakeholder groups and multiple geographies. You will become a strategic advisor to the marketing team by using historic data to guide recruiting, engagement and communication plans for our Delivery Partners. As a key member of the marketing team, the ability to interpret analytics and build analysis is vital. Success in this role requires strong program management, high attention to detail, and being results-oriented and customer-centric in your approach.
Key job responsibilities
• Provide performance recaps on a weekly, monthly, and quarterly basis with key insights marketing performance. Includes generating insights to inform strategy and measure performance of marketing programs across the Americas.
• Translate large, complex data sets into actionable insights for improvements
• Partner with Business Intelligence and Finance to build and validate attribution models for marketing programs
• Create marketing performance & spend dashboards to support business decision-making
• Proactively surface data-driven business opportunities
• Establish strong working partnerships with team members from WW Marketing, Finance, Data Science, and other stakeholders
• Develop and execute initiatives and a roadmap for Marketing improvements based upon program insights
• Lead Marketing Operations mechanisms and cross-functional workstreams to improve Driver Experience
• Influence business and product teams roadmaps to establish standard processes and deliver solutions- 6+ years of professional non-internship marketing experience
- 7+ years of developing and managing acquisition marketing or channel programs experience
- Experience using data and metrics to drive improvements
- Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)
- Experience driving direction and alignment with large cross-functional teams and agency partners- Experience designing and executing joint marketing plans with strategic alliance partners with global footprint
- Experience presenting metrics and progress to goal to senior leadership
- Program Management and product marketing experience is a strong plus
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $106,400/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit
https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
