This role is a combination of 2 specific elements - 1) Bento Centre of Excellence for Devices, Digital and Emerging channels & 2) Drive CX Tech initiatives working with CX teams
1. This resource would be working closely with partner teams in SC's including Billing, ORT and other relevant teams to simplify the onboarding of any new sub-optimal launch. The resource will be expected to run 2-3 projects per quarter.
2. The goal for this resource will be to work with partner teams including Accounting, Treasury, FOAA, Tax and other FinOps teams to reduce the time taken to gather data for launching a Bento request and reduce overall time to 6-8 weeks.
3. The resource will act as a single threaded contact working with AR Product team to scope in the end-to-end process for Amazon Billing onboarding with a goal to onboard all manual invoicing activities to Amazon Billing.
4. The resource will work closely with PMO portfolio team on a set cadence to assess what projects can be handled as Bento v/s leveraging an existing invoice batch source.
5. The resource will be responsible to work with AR process owners and SC AR leaders to build a seamless handover mechanism for new sub-optimal launches to avoid any manual work for AR teams.
6. The resource will act as a liaison with FinTech to ensure projects are prioritized for tech build correctly and also simplify the current Bento tech configuration process.
CX Scope -
1. Collaborating with AR Ops teams across multiple time-zones to collect feedback on CX related issues/ tech projects/ enhancements.
2. Working closely with Product & Tech POCs to drive related Tech projects.
3. Ongoing Audit of ZTR Auto-Read samples for various intents across channels
4. Audit of Inbox Auto-Read, Read-Unread sample data.
5. Work closely with the SC teams to collate and review the SLAs for different processes and work backwards from a customer expectation on best-in-class service. This will include identifying tasks/ activities/ process steps that contribute to a longer SLA and eliminating/ combining/ automating these.- 3+ years of tax, finance or a related analytical field experience
- 4+ years of Accounts Receivable or Account Payable experience
- 4+ years of applying key financial performance indicators (KPIs) to analyses experience
- 4+ years of creating process improvements with automation and analysis experience
- 4+ years of identifying, leading, and executing opportunities to improve, automate, standardize or simplify finance or business tools and processes experience
- Bachelor's degree in accounting, information systems, finance, or equivalent, or Bachelor's degree and 5+ years of Accounts Receivable (AR) experience- 4+ years of participating in continuous improvement projects in your team to scale and improve controllership with measurable results experience
- MBA, or CPA
- Knowledge of Tableau
- Experience working with large-scale data mining and reporting tools (examples: SQL, MS Access, Essbase, Cognos) and other financial systems (examples: Oracle, SAP, Lawson, JD Edwards)
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