Safety Investigation Specialist I - German Speaker

**About the role and team** This role is central to maintaining **Stand for Safety** across the Uber platform, supporting both Uber Rides and Uber Eats. You will be on the critical front line, rapidly triaging and responding to urgent user incidents that require immediate, empathetic resolution. The core challenge is making swift, accurate decisions under extreme pressure and often with incomplete information, directly translating to platform trust and user safety. The pace here is relentless; you manage a high-volume, live queue of sensitive situations, navigating complex internal policies that sometimes conflict with an urgent need for human empathy. Success requires remarkable **emotional regulation**, crystal-clear communication in German, and the grit to follow through on difficult, ambiguous cases. This intense experience is where you accelerate your expertise in critical incident response at a global scale. **What you’ll do** - **Execute** rapid and empathetic resolution for a high-volume, live queue of sensitive incidents, including urgent L3/L4 cases involving potential major safety concerns. - **Conduct** objective, trauma-informed interviews with reporting parties (riders, drivers, eaters, couriers, etc.) via phone and electronic platforms to gather all necessary evidence. - **Master** complex internal tools and knowledge bases across multiple business lines (Uber Rides, Uber Eats) to ensure policy-compliant and accurate case resolution in real-time. - **Prioritize** incoming critical incident reports, acting as a first responder to secure initial documentation and accurately triage the case to the specialized investigations unit. - **Collaborate** seamlessly with cross-functional internal stakeholders—including Trust & Safety, Legal, and Insurance teams—to coordinate time-sensitive information flow and expedite case resolution. - **Maintain** impeccable documentation and reporting on all casework to ensure an auditable trail, flagging inconsistencies or policy gaps for continuous process and logic improvement. **Basic qualifications** - **Demonstrate** fluent communication proficiency (C2 level) in **German**, both written and spoken, required for supporting the German-speaking market. - **Possess** professional working proficiency (C1 level) in **English**, both written and spoken, for technical learning and internal documentation. - **Hold** proven professional experience (minimum 6 months) in a high-volume, performance-driven customer support or investigations role. - **Prove** capability to consistently adhere to a required rotating shift schedule that includes weekends (Monday through Sunday). **Preferred qualifications** - **Experience** working directly in a high-pressure crisis center, law enforcement, social work, or a high-pressure dispatch environment. - **Demonstrated** proficiency in interpreting complex policies and accurately applying logic in highly ambiguous or sensitive case scenarios. - **Track record** of identifying and proposing continuous process improvements (minimum 2 implemented suggestions) within a high-volume operational setting. Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together. Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role. \*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [accommodations@uber.com](mailto:accommodations@uber.com).