Travel and Customer Service Coordinator (Turkey)

Who you are

You are driven to achieve goals and eager to make a direct impact in your role. You thrive in a culture where teamwork and communication across departments are valued, and you bring a positive attitude to your work. Your innovative mindset allows you to generate great ideas and seek efficiencies in processes, all while focusing on your career growth. As a Coordinator, you will be responsible for supporting a team of Global Study Managers in the planning and operations of active clinical trial studies. You will act as the main point of contact for patient communications and manage all travel and logistical details for trial participants.

What you'll do

In this role, you will manage the travel and transportation budget for trial participants, ensuring that all logistical needs are met efficiently. You will participate in discussions with vendors and internal team members regarding trial participant requirements, contributing to the overall success of the clinical trials. Your responsibilities will include supporting hospital or clinical staff with trial participant enrollments and visit schedules, promptly responding to inquiries from trial participants and hospital staff. You will also contribute to managing projects to a profitable level through efficient work processes, acting as the point of contact for patient communication regarding air, hotel, and ground accommodations. Additionally, you will maintain accurate data by setting up databases and transferring data between internal operating systems, aiding in the production of reports as needed.

What we offer

This position is a contract role, part-time, potentially up to 20 hours per week, and pays on an hourly basis. While hours are not guaranteed, you will have the opportunity to work in a supportive environment that values your contributions and encourages your professional development. You will be part of a diverse team that is committed to making a difference in the clinical trial process, and your role will be crucial in ensuring that trial participants have a positive experience throughout their journey.