Customer Operations Supervisor

Who you are

You have experience in customer service or operations, ideally within a tech or financial services environment. You understand the importance of providing excellent customer support and are skilled at handling a variety of inquiries. You are a strong communicator, able to convey complex information clearly and effectively to customers. You thrive in a collaborative environment and enjoy working with a diverse team to solve problems and improve processes. You are adaptable and can manage multiple tasks while maintaining a high level of service. You are committed to continuous improvement and are always looking for ways to enhance the customer experience.

What you'll do

In this role, you will be responsible for supporting GoCardless customers with a range of inquiries, from general questions to more localized issues. You will advise customers on the best ways to use our products and services, ensuring they have a positive experience. You will work closely with the international Customer Operations team to address customer needs and provide feedback to improve our offerings. You will also participate in training and development initiatives to enhance your skills and knowledge of our products. Your goal will be to ensure customer satisfaction and loyalty by delivering timely and effective solutions.

What we offer

GoCardless is committed to creating an inclusive and supportive work environment. We offer a hybrid working model, allowing you to work three days a week from the office and two days remotely. You will have access to professional development opportunities and resources to help you grow in your career. Our team values collaboration and innovation, and you will be part of a culture that encourages sharing ideas and best practices. We also prioritize sustainability and are actively working towards reducing our environmental impact as part of our mission to create a positive future.