Senior Software Engineer, Training

Who you are

You have a strong background in software engineering, with a focus on building scalable applications that enhance user experiences. Your experience includes working with AI technologies and understanding how they can be applied to customer service solutions. You are driven by a desire to improve processes and deliver high-quality results, and you thrive in collaborative environments where you can share your insights and learn from others.

You are comfortable with the challenges of remote work and can effectively communicate and collaborate with team members across different locations. You have a growth mindset and are eager to take on new challenges, continuously seeking opportunities for personal and professional development.

Desirable

Experience with AI technologies or customer service platforms would be a plus, as would familiarity with agile development methodologies. You are adaptable and open to learning new tools and technologies that can help you succeed in your role.

What you'll do

As a Senior Software Engineer at Ada, you will play a crucial role in developing and enhancing our AI customer service platform. You will collaborate with cross-functional teams to design and implement features that improve customer interactions and streamline service processes. Your work will directly impact the quality of customer service experiences for our clients.

You will be responsible for writing clean, maintainable code and participating in code reviews to ensure high standards of quality. You will also engage in troubleshooting and debugging to resolve issues that arise in production environments. Your contributions will help shape the future of our platform as we continue to innovate and expand our capabilities.

In addition to your technical responsibilities, you will have the opportunity to mentor junior engineers and share your knowledge with the team. You will be encouraged to propose new ideas and solutions that can enhance our product offerings and improve customer satisfaction.

What we offer

At Ada, we value the growth and development of our employees. We offer a supportive work environment where you can thrive and make a meaningful impact. You will have access to resources and opportunities for professional development, including training and workshops.

We believe in work-life balance and provide flexible working arrangements to accommodate your needs. Our team is passionate about what we do, and we foster a culture of collaboration and innovation. Join us in our mission to transform customer service through AI technology.