Enterprise Customer Success Manager

Who you are

You are customer-centric with over 3 years of experience in a Customer Success or Account Management role — you understand the importance of building strong relationships and advocating for customer needs. You thrive in a collaborative environment and are skilled at managing multiple stakeholders to ensure a positive customer experience. You have a proven track record of driving product adoption and identifying growth opportunities within enterprise accounts. Your ability to analyze customer usage trends allows you to proactively address renewal risks and optimize contracts. You are comfortable working in a hybrid workplace, balancing in-office collaboration with remote flexibility.

What you'll do

As an Enterprise Customer Success Manager at Datadog, you will partner closely with Enterprise Account Executives and Solution Engineering teams to onboard and train new customers. Your role will involve proactively driving adoption of Datadog's products, ensuring that customers realize their full value. You will build and maintain strong relationships with key stakeholders within customer organizations, fostering loyalty and advocacy. You will also collaborate cross-functionally with internal teams, including sales, support, enablement, product, finance, and legal, to ensure a seamless customer experience. Monitoring and analyzing usage trends will be a critical part of your responsibilities, allowing you to identify renewal risks and opportunities for contract growth. You will act as a trusted advisor, helping clients develop clear plans to meet their business goals and advocating for their needs within Datadog.

What we offer

At Datadog, we value our office culture and the creativity that comes from collaboration. We operate as a hybrid workplace, allowing you to create a work-life harmony that best fits your needs. You will be part of a dynamic team that is dedicated to customer success and innovation. We encourage you to apply even if your experience doesn't match every requirement, as we believe diverse teams build better products. Join us in making a significant impact on our customers' success and the overall growth of Datadog.