Leading cybersecurity solutions for organizations of all sizes
Sophos, headquartered in Abingdon, UK, is a leading provider of cybersecurity-as-a-service, serving over 15,000 customers globally. The company combines advanced AI and machine learning technologies to automate the detection and blocking of over 99% of cyber threats. With a focus on innovation, Soph...
Sophos offers a remote-first working model with hybrid options, free annual subscriptions to the Calm app, and periodic wellness days. Employees enjoy...
Sophos fosters a culture of innovation and resilience in the face of evolving cyber threats. The company emphasizes teamwork through periodic in-perso...
Sophos is hiring a Renewal Specialist to manage the renewal process for existing customers. You'll collaborate with sales, finance, and customer success teams to maximize revenue opportunities. This role requires strong people skills and attention to detail.
You have a strong background in customer success or account management, ideally with experience in managing renewals and understanding business processes related to customer contracts. Your people skills are exceptional, allowing you to build strong relationships with clients and internal teams alike. Attention to detail is one of your key strengths, ensuring that all aspects of the renewal process are handled meticulously. You thrive in collaborative environments, working closely with cross-functional teams to achieve common goals. You understand the importance of maximizing revenue opportunities and are driven to contribute positively to the company's bottom line. Your ability to communicate effectively with various stakeholders makes you a valuable asset in any team.
As a Renewal Specialist at Sophos, you will play a critical role in managing the renewal process for our existing customer base. You will work closely with sales, finance, and customer success teams to ensure that customer contracts are renewed successfully. Your responsibilities will include tracking renewal dates, preparing renewal proposals, and communicating with customers to address any concerns they may have. You will analyze customer usage and satisfaction to identify opportunities for upselling or cross-selling additional services. Your role will also involve maintaining accurate records of customer interactions and renewal activities in our CRM system. You will be expected to provide insights and feedback to improve the renewal process and enhance customer satisfaction. Collaboration with other departments will be key to ensuring a seamless renewal experience for our customers.
At Sophos, we offer a dynamic work environment where innovation and collaboration are at the forefront of our culture. You will have the opportunity to work with a talented team dedicated to providing advanced security solutions to our clients. We value professional development and provide resources for continuous learning and growth within the company. Our commitment to employee well-being includes competitive compensation and benefits packages. Join us in our mission to defend organizations from cyber threats and make a meaningful impact in the cybersecurity industry.
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