Research Manager, Client Service

Who you are

You have a strong background in project management and client service, with experience in leading teams to deliver exceptional results. You thrive in a collaborative environment and are skilled at building relationships with clients to understand their unique needs. Your ability to train and mentor team members is a key asset, as you guide them in best practices for sourcing and engaging Advisors. You are detail-oriented and possess excellent communication skills, enabling you to effectively liaise between clients and internal teams.

What you'll do

In this role, you will serve as the main point of contact for clients, ensuring their needs are met and that they receive the highest level of service. You will manage a team of Associates, overseeing their work and providing guidance on best practices for Advisor sourcing and engagement. Collaborating closely with the Business Development teams, you will optimize the use of Guidepoint’s services to enhance client satisfaction. You will also work with other Project Managers to provide industry insights and support for various projects and workshops, ensuring that your team delivers timely and relevant information to clients.

What we offer

At Guidepoint, we value diversity and are committed to creating an equitable and welcoming environment for all employees. You will have the opportunity to advance your career while honing your project and people management skills in a fast-paced, team-focused environment. We offer a supportive culture where individual contributions are recognized and rewarded, and where you can make a significant impact on our clients' business decisions.