Customer Service Representative II

Who you are

You are a highly motivated individual eager to contribute to the success of a growing company. With a strong desire to learn, you are ready to immerse yourself in the foundation of the business and understand the various product lines and underwriting guidelines. You thrive in a supportive team environment and are committed to delivering accurate information to customers and stakeholders.

You possess excellent research skills, allowing you to perform detailed account history investigations and follow up to provide flawless customer resolutions. You stay informed about policy, product, and procedural changes, ensuring that you can provide accurate information regarding underwriting guidelines and coverage forms. You are dedicated to meeting or exceeding established performance metrics, including call quality and first response resolution.

What you'll do

In this role, you will be responsible for addressing inbound sales inquiries related to earthquake insurance, guiding potential customers through the process. You will collect and enter property and payment information to process quotes using the rating software. Your day-to-day responsibilities will include monitoring call queues and managing your individual tasks to consistently support performance goals and objectives.

You will work closely with a friendly and supportive team, learning the ins and outs of the business while contributing to its success. Your role will involve engaging with producers, consumers, and policyholders to provide accurate information and resolve inquiries effectively. You will be empowered to bring your authentic self to work, contributing to a culture that nurtures critical thinking and problem-solving.

What we offer

SageSure offers a stable and profitable work environment with the entrepreneurial spirit of a startup. You will have the opportunity to grow within the company, gaining in-depth knowledge of the insurance industry and its processes. The company values its employees and fosters a culture of respect and empowerment, encouraging you to bring your unique perspective to the team. Join us and be part of a nimble, highly responsive culture that invests in technology, talent, and tools to succeed in demanding markets.