Canned wine redefined for every occasion
NICE is a pioneering canned wine brand based in London, UK, that launched in 2019. Specializing in vegan wine packaged in 100% recyclable cans, NICE is transforming the wine industry by promoting consumption in unconventional settings. With clients like Sainsbury’s, Ocado, and Chelsea FC, NICE has q...
Employees enjoy an endless supply of wine, daily breakfast, and a commitment to sustainability with a journey towards B Corp certification. NICE offer...
NICE values kindness and honesty, ensuring every team member's opinion is valued. The company is focused on sustainability and community engagement, c...
NICE is seeking a Support Engineer to deliver technical support for NiCE Recording software solutions. You'll resolve application issues and ensure customer satisfaction. This role requires strong troubleshooting skills and a commitment to customer service.
You have a solid background in providing technical support, ideally with experience in application support roles. You possess excellent troubleshooting skills and are adept at resolving issues efficiently while maintaining high standards of customer service. Your ability to communicate effectively with end users and technical teams ensures that you can bridge the gap between customer needs and technical solutions. You are detail-oriented and capable of documenting processes and resolutions clearly, which helps in identifying trends and preventing future issues. You thrive in a collaborative environment, working closely with engineering and R&D teams to deliver the best outcomes for customers.
Experience with software solutions similar to NiCE Recording would be a plus. Familiarity with database management and system configuration can enhance your ability to perform hands-on fixes and upgrades. A proactive approach to learning and adapting to new technologies will help you excel in this role.
As a Support Engineer at NICE, you will be responsible for delivering exceptional technical support to end users of NiCE Recording software solutions. You will field incoming problems from users, investigating and resolving application issues in accordance with contractual SLAs. Your role will involve documenting the problem-solving process meticulously, including all decisions made and actions taken, to ensure a comprehensive record of each case. You will also evaluate documented resolutions to analyze trends and identify ways to prevent recurring issues.
In addition to troubleshooting, you will prioritize, schedule, and administer all updates, upgrades, and major software releases in line with company policies and customer agreements. You will perform hands-on fixes, including installing and upgrading software, conducting database exports, and configuring systems and applications to meet user needs. Your contributions will directly impact the health and well-being of our customers' hosted solutions, ensuring they operate smoothly and effectively.
At NICE, we offer a dynamic work environment where you can challenge yourself and grow your career. You will be part of a global team that values innovation and excellence. We provide opportunities for professional development and encourage you to take on new challenges. Our commitment to diversity and inclusion means that you will work in a supportive atmosphere where all voices are heard. We believe in recognizing and rewarding hard work, and we strive to create a workplace that inspires you to achieve your best.
Join us at NICE and be part of a team that is dedicated to making a difference in the world of technology and customer support.
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