Associate Customer Education Specialist, Partner Academy

Who you are

You are an enthusiastic individual eager to contribute to the Customer Education & Enablement team at Gorgias. You understand the importance of creating high-impact learning experiences that resonate with diverse audiences, including customers, partners, and internal teams. Your background may include experience in education, training, or customer support, and you are passionate about leveraging technology to enhance learning outcomes. You thrive in collaborative environments and are committed to fostering an inclusive atmosphere where everyone can succeed. You are adaptable and ready to embrace the evolving landscape of Conversational Commerce, understanding how education plays a critical role in driving product adoption and customer satisfaction.

Desirable

Experience in creating educational content or training programs would be a plus. Familiarity with e-learning platforms and tools can enhance your ability to contribute effectively to the team. A background in customer service or support can provide valuable insights into the needs of users and how best to address them through education.

What you'll do

In this role, you will be responsible for designing and implementing scalable learning experiences that drive user adoption and proficiency across the Gorgias ecosystem. You will collaborate with various stakeholders to create self-serve education materials, including certifications, webinars, and instructional videos. Your work will involve analyzing user feedback and engagement metrics to continuously improve the educational content and ensure it meets the needs of diverse audiences. You will also play a key role in promoting the Gorgias Academy and its offerings, helping to establish it as a go-to resource for customers and partners. As you grow in this position, you will have the opportunity to contribute to the strategic direction of the Customer Education & Enablement team, ensuring that education remains a cornerstone of Gorgias's mission to enhance customer relationships through Conversational Commerce.

What we offer

Gorgias is committed to creating an inclusive and supportive work environment where you can thrive. You will have access to professional development opportunities to enhance your skills and advance your career. The company values diversity and encourages applicants from all backgrounds to apply. You will be part of a dynamic team that is at the forefront of transforming the ecommerce landscape through innovative education and technology. Gorgias offers a competitive compensation package and benefits that support your well-being and work-life balance.