Enterprise Customer Success Manager

Who you are

You have a proven track record in customer success or account management, ideally within the financial technology sector. Your experience includes working closely with senior finance professionals, such as CFOs and Controllers, to drive value and ensure customer satisfaction. You possess excellent communication skills and can articulate complex solutions in a way that resonates with diverse audiences. You thrive in a collaborative environment and enjoy building long-term relationships with clients, understanding their unique business goals and challenges. You are data-driven and can leverage insights to inform account strategies and drive impactful outcomes. You are passionate about helping customers succeed and are motivated by the opportunity to make a significant impact on their financial operations.

Desirable

Experience in a fast-paced startup environment is a plus, as is familiarity with corporate finance and spend management solutions. A background in sales or business development can also be beneficial, as it complements your customer success expertise. You are adaptable and open to learning new technologies and processes that can enhance customer engagement and satisfaction.

What you'll do

As an Enterprise Customer Success Manager at Brex, you will be responsible for developing and executing account strategies tailored to the specific needs of your clients. You will engage with key stakeholders within customer organizations to ensure they are maximizing the value of Brex’s offerings. This involves conducting regular check-ins, providing training and support, and identifying opportunities for upselling or cross-selling additional services. You will analyze customer usage data to uncover insights that can inform your approach and help drive customer satisfaction and retention. Collaborating with internal teams, you will advocate for customer needs and work to resolve any issues that arise, ensuring a seamless experience. Your role will also involve contributing to the overall customer success strategy at Brex, sharing best practices, and helping to refine processes that enhance customer engagement.

What we offer

At Brex, you will be part of a dynamic team that values innovation and collaboration. We offer competitive compensation packages, including equity options, to ensure that you are rewarded for your contributions. You will have access to professional development resources and opportunities to grow your career within the company. Our culture emphasizes diversity and inclusion, and we are committed to creating an environment where all team members can thrive. Join us in our mission to empower companies to spend with confidence and transform the way businesses manage their finances.