Empowering vacation rental owners with smart technology
Lodgify, headquartered in La Nova Esquerra de l'Eixample, Barcelona, is a leading vacation rental marketing software provider that empowers hosts and lodging businesses globally. With $50.8 million raised in Series B funding, Lodgify partners with major platforms like Airbnb, Expedia, and Booking.co...
Lodgify offers a flexible remote work policy, 25 days of paid vacation, and comprehensive Cigna health insurance, including travel insurance and denta...
Lodgify fosters a unique culture that prioritizes innovation in the vacation rental sector, encouraging employees to contribute to the professionaliza...
Lodgify • Barcelona - Cataluña
Lodgify is seeking a Customer Support Specialist to assist customers in using their vacation rental management software. You'll provide expert guidance and support to help users grow their rental businesses. This role is ideal for those who enjoy helping others and have a knack for technology.
You are a dedicated individual with a passion for helping others and a strong desire to learn about technology. As a Customer Support Specialist, you thrive in a fast-paced environment and enjoy solving problems for customers. You have excellent communication skills and can explain complex concepts in a simple manner. You are patient and empathetic, understanding that each customer interaction is an opportunity to make a positive impact. You are eager to become an expert in the Lodgify software, ready to assist customers in navigating their vacation rental management needs.
Experience in customer support or a related field is a plus, but not required. Familiarity with software applications and a willingness to learn new technologies will help you excel in this role. A background in the hospitality or vacation rental industry can also be beneficial, as it provides context for the challenges our customers face.
In this role, you will be the first point of contact for customers seeking assistance with the Lodgify platform. You will respond to customer inquiries via email, chat, and phone, providing timely and accurate information. Your goal is to help customers effectively use the software to set up their accommodation websites and manage their vacation rental businesses. You will troubleshoot issues and guide customers through solutions, ensuring they have a positive experience with our product. You will also gather feedback from customers to help improve our services and contribute to the overall success of the team.
At Lodgify, you will be part of a vibrant team in a supportive work environment. We offer opportunities for professional growth and development, allowing you to advance your career in customer support or other areas of the company. Our office is located in sunny Barcelona, providing a great atmosphere for collaboration and innovation. We believe in the importance of work-life balance and offer flexible working arrangements to accommodate your needs. Join us in transforming the future of short-term rentals and making a difference for property owners and managers worldwide.
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