Secure your software supply chain with Sonatype
Sonatype is a leading software supply chain management platform headquartered in Maple Lawn, Fulton, MD. Since its founding in 2008, Sonatype has secured its position by analyzing and securing open-source code for major tech players like Apple and Linux. In 2022, the company achieved a significant m...
Sonatype offers a competitive benefits package including equity options, flexible work schedules, an annual wellness week, paid volunteer time off, an...
Sonatype fosters a culture rooted in security and innovation, emphasizing the importance of open-source code management. With a focus on adapting to t...
Sonatype • Hyderabad
Sonatype is seeking a Technical Support Manager to lead the support team in delivering exceptional service to clients. You'll be responsible for ensuring customer satisfaction and managing technical support operations. This role requires strong leadership and communication skills.
You have a strong background in technical support management, with experience leading teams to deliver high-quality customer service. You understand the importance of software supply chain security and are passionate about helping organizations optimize their software development processes. Your excellent communication skills enable you to effectively interact with clients and internal teams, ensuring that customer needs are met promptly and efficiently. You thrive in a collaborative environment and are committed to fostering a culture of continuous improvement within your team. You are adept at problem-solving and can navigate complex technical issues with ease, providing guidance and support to your team members. You are familiar with the software development lifecycle and understand the challenges that organizations face in maintaining secure and efficient software supply chains.
In this role, you will lead the technical support team at Sonatype, ensuring that clients receive timely and effective assistance with their software supply chain security needs. You will develop and implement support processes that enhance customer satisfaction and drive operational efficiency. You will work closely with engineering and product teams to address customer feedback and improve product offerings. Your responsibilities will include managing support escalations, analyzing support metrics, and identifying areas for improvement. You will also be responsible for training and mentoring team members, helping them develop their skills and advance their careers. You will collaborate with cross-functional teams to ensure that customer issues are resolved quickly and effectively, contributing to the overall success of the organization.
At Sonatype, you will be part of a dynamic team that is dedicated to empowering organizations to build secure and innovative software. We offer a competitive salary and benefits package, along with opportunities for professional growth and development. You will have the chance to work with cutting-edge technologies and contribute to the success of leading organizations around the world. Our culture emphasizes collaboration, innovation, and a commitment to excellence, making it an exciting place to advance your career in technical support management.
Apply now or save it for later. Get alerts for similar jobs at Sonatype.
