Job Description –
Are you eager to make a huge impact to a program, which will help Amazon’s vendors grow? Are you ready to setup the best-in-class vendor operations, define processes to drive vendor satisfaction and work with internal teams to improve their business with Amazon?
Amazon’s Retail Business Services (RBS) team is looking for a dynamic and talented candidate to achieve business/operations goals for our vendors. You will be responsible for root causing data quality issues, researching vendor chargeback escalations, identifying selection gaps and help expanding selection from the vendors, and develop business relationship with vendors in the end.
This position offers an introduction to our online retail business and a broad training ground for future success. You should be a effective listener, communicator & problem-solver, and able to balance the needs and requirements of both Amazon.com and strategic vendors. You must be able to effectively drive operational metrics and exceed ambitious business goals by engaging with internal business and operations partners.”
Core Responsibilities
- Minimum 1 year of experience in managing small/medium scale projects independently.
- Proven skill in identifying and fixing process gaps, improvement opportunities and use of small scale automation, technology to increase productivity or drive process simplification
- Experience in providing support for data collection, preparing reports, exercising push back & realignment of expectations with multiple stakeholders
- Work with the vendors/internal teams to improve selection, identify and fix catalog defects, analyze profitability metrics and help their business grow
- Implement and track metrics for recording the success and quality of their products
- Willingness to work in flexible shifts (including Night Shifts), weekends and Indian holidays.
** Please note that this job is a seasonal role (FTC) for 11 months on the payroll of Amazon. **
Key job responsibilities
Responsibilities
- Proven skill in identifying and fixing process gaps, improvement opportunities and use of small scale automation, technology to increase productivity or drive process simplification
- Experience in providing support for data collection, preparing reports, exercising push back & realignment of expectations with multiple stakeholders
- Work with the vendors/internal teams to improve selection, identify and fix catalog defects, analyze profitability metrics and help their business grow
- Implement and track metrics for recording the success and quality of their products
- Minimum 1 year of experience in managing small/medium scale projects independently.
- Willingness to work in flexible shifts (including Night Shifts) , weekends and Indian holidays.
- Bachelor's degree
- Experience with Microsoft Office products and applications
- Arabic B1/B2 certification is mandatory
- Proficiency in English (Speak, write, and read fluently)
- 3+ years of successful of backend operations, handling complex request of customers, Inside sales or Client management experience, preferably in the eCommerce, retail technology, Business Process Outsourcing, HiTech or software industries.
- Exceptional interpersonal skills, ability to build relationships and influence others without authority.
- Strong written and verbal communication skills, with an ability to communicate effectively at all levels of an organization.
- Strong organizational and project management skills, including prioritizing, scheduling, and time management.
- Proactive attitude, detail-oriented, and a team player.
- Proficient in Excel
Preferred Qualifications
- Speak, write, and read fluently in Arabic
- SQL knowledge (Optional but will be an added advantage)
- Languages known such as VBA, Python etc (Optional but will be an added advantage).
- Exposure to back office operations, escalation management and troubleshooting environments
- Experience in managing high priority queues
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
