Customer Success Manager - Commercial (Boston)

Who you are

You have a strong background in customer success management, ideally with experience in software or technology sectors. Your ability to understand customer needs and translate them into actionable strategies is key to your success. You excel at building relationships with stakeholders at various levels, positioning yourself as a trusted advisor. Your technical aptitude allows you to grasp complex software solutions and communicate effectively with both technical and non-technical audiences. You are results-driven, holding yourself accountable to achieve the best outcomes for your customers. You thrive in collaborative environments, working closely with internal teams to ensure customer satisfaction and success. You are adaptable and can navigate challenges with a solutions-oriented mindset.

Desirable

Experience in AI, robotic automation, or data management technologies would be a plus. Familiarity with process applications and a strong understanding of business transformation initiatives can enhance your effectiveness in this role.

What you'll do

As a Customer Success Manager at Appian, you will serve as a strategic advisor to clients, helping them achieve their business goals through the effective use of Appian's software platform. You will engage with customers to uncover their desired outcomes and translate these objectives into actionable plans. Your role will involve identifying and mitigating risks to customer success, including business, program, implementation, technical, and project-related challenges. You will collaborate with internal teams to ensure that customers receive the support they need throughout their journey with Appian. Regularly assessing customer engagement and adoption will be part of your responsibilities, allowing you to proactively address any issues that may arise. You will also be involved in developing and delivering training sessions to empower customers in utilizing Appian's capabilities effectively. Your insights will help shape product enhancements based on customer feedback, ensuring that Appian continues to meet the evolving needs of its clients.

What we offer

At Appian, we foster a culture of excellence and accountability. You will be part of a team that values collaboration and innovation, working together to achieve challenging goals. We offer competitive compensation and benefits, along with opportunities for professional growth and development. You will have access to resources and support to help you succeed in your role and make a meaningful impact on our customers' success. Join us in transforming businesses through cutting-edge technology and a commitment to quality.