Streamlining recurring payments for businesses worldwide
GoCardless is a leading fintech company headquartered in Clerkenwell, London, specializing in recurring payments. With over 100,000 businesses relying on its services, GoCardless processes more than $130 billion annually across 30+ countries. The company has raised $634.5 million in funding, includi...
GoCardless offers enhanced maternity, paternity, and shared parental pay, along with 27 days of holiday (excluding bank holidays) and a work-away sche...
GoCardless fosters a culture focused on innovation and efficiency in the subscription economy. The company emphasizes leveraging technology, such as i...
GoCardless is hiring an IT Technician to support their suite of collaboration tools and assist with escalated incidents. This role is based in Riga, Latvia, and focuses on enhancing employee experience through effective IT solutions.
You are an IT Technician with a strong commitment to providing excellent support to employees. You understand the importance of collaboration tools and are eager to help others utilize them effectively. You have a proactive approach to problem-solving and enjoy working in a team environment. Your communication skills allow you to explain technical issues in a way that is easy for non-technical staff to understand. You are detail-oriented and take pride in maintaining accurate documentation for self-help resources. You are adaptable and willing to learn new technologies as needed to support the team.
Experience in a similar IT support role is a plus, but not required. Familiarity with common collaboration tools and IT service management practices will help you succeed in this position. A willingness to engage in continuous learning and professional development is highly valued.
As an IT Technician at GoCardless, you will be responsible for supporting the IT team in maintaining and enhancing the suite of collaboration tools used by employees. You will work closely with the Service Desk to address escalated incidents and problems, ensuring that employees have the resources they need to perform their jobs effectively. Your role will involve troubleshooting technical issues, providing guidance on best practices, and assisting in the creation and maintenance of self-help documentation. You will also participate in team meetings to discuss ongoing projects and contribute to the overall improvement of IT services within the company.
GoCardless is committed to creating an inclusive and supportive work environment. We offer opportunities for professional growth and development, as well as a chance to be part of a team that values collaboration and innovation. You will have access to resources that help you succeed in your role and contribute to the company's mission of simplifying payment processes for businesses worldwide. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of every candidate.
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