Enterprise Customer Success Manager

Who you are

You have a proven track record in customer success or account management, ideally within a technology or SaaS environment. Your experience has equipped you with the ability to understand customer needs and provide tailored solutions that drive satisfaction and retention. You excel in building relationships and have a knack for communication, ensuring that customers feel supported and valued throughout their journey with the company. You are comfortable working in a cross-functional team, collaborating with sales, support, and product teams to deliver the best outcomes for customers. You are proactive in identifying opportunities for improvement and are passionate about helping customers achieve their goals using innovative technology. You thrive in a fast-paced environment and are adaptable to changing priorities, always keeping the customer at the forefront of your efforts.

What you'll do

As an Enterprise Customer Success Manager at Samsara, you will take ownership of the customer experience post-implementation, ensuring that our top customers are successfully utilizing our platform to its fullest potential. You will work closely with customers to understand their unique challenges and provide expert guidance on how to customize Samsara's solutions to meet their needs. Your role will involve regular check-ins with customers to assess their satisfaction and identify opportunities for upselling or additional support. You will collaborate with various internal teams, including sales, support, and product, to ensure a seamless experience for customers and to advocate for their needs within the organization. You will also analyze customer data to track usage patterns and identify areas for improvement, helping to drive product enhancements that benefit all users. Your goal is to foster long-term partnerships with customers, ensuring they see value in our solutions and remain engaged with our offerings.

What we offer

At Samsara, we offer a dynamic work environment where you can make a significant impact on our customers and the company as a whole. You will have the opportunity to work with cutting-edge technology in the IoT space, helping to transform industries and improve operational efficiency. We provide competitive compensation and benefits, along with opportunities for professional growth and development. You will be part of a supportive team that values collaboration and innovation, and you will have the autonomy to drive your initiatives and make a real difference in the lives of our customers.