Principal Engineer, Web Platform – Team Web

Who you are

You have extensive experience in engineering leadership, with a proven track record of shaping technical direction and architectural evolution in web platforms. You thrive in cross-functional environments, collaborating with marketing, analytics, design, data science, and engineering teams to deliver exceptional web experiences. Your ability to set long-term technical strategies and execute against them is a key strength. You are comfortable operating with a high degree of autonomy and are passionate about building modern, performant, and measurable web systems.

Desirable

Experience with AI technologies and customer service platforms is a plus, as is familiarity with modern web development frameworks and tools. You have a strong understanding of web performance metrics and best practices, and you are eager to push boundaries in web technology.

What you'll do

As the Principal Engineer, you will lead the technical direction of Intercom's web platform, ensuring that it serves as a strategic growth lever for the company. You will work closely with various teams to enhance storytelling, brand presence, and product discovery through the web. Your role will involve setting the architectural standards for the web stack, ensuring it is both delightful to build on and capable of handling complex customer interactions. You will be responsible for driving innovation and experimentation within the web platform, leveraging data and analytics to inform decisions and improve user experiences.

What we offer

Intercom offers a collaborative and inclusive work environment where you can make a significant impact on customer experiences. You will have the opportunity to work with cutting-edge technologies and be part of a team that values speed, intensity, and delivering incredible value to customers. We encourage you to apply even if your experience doesn't match every requirement, as we believe diverse teams build better products.