Support Specialist (US-Remote)

Who you are

You are a customer-focused individual with a strong ability to communicate effectively across various channels including phone, email, SMS, and chat. You thrive in a fast-paced environment and are dedicated to providing exceptional service to users, ensuring their inquiries are handled promptly and professionally. You understand the importance of maintaining detailed records of customer interactions and transactions, which helps in resolving issues efficiently. You are eager to collaborate with team members to improve processes and enhance the overall customer experience. You are open to participating in training and development opportunities to further enhance your skills and contribute to team goals. You may have a preference for residing in Texas or Utah, but you are ready to support customers across the United States.

What you'll do

As a Support Specialist at Odyssey, you will be the frontline of our customer support team, responding to customer inquiries in a timely and professional manner. Your primary responsibility will be to resolve customer issues and complaints, escalating complex cases as necessary. You will provide accurate information about the Education Savings Accounts (ESAs) and microgrant programs that Odyssey serves, ensuring that users have the knowledge they need to navigate our platform effectively. You will maintain detailed records of customer interactions and transactions, which will aid in identifying trends and improving service delivery. Collaboration with your team will be key as you work together to enhance processes and improve the customer experience. You will also participate in training sessions to stay up-to-date with company policies and product knowledge, ensuring you can provide the best support possible. Meeting performance targets will be essential, and you will contribute to team goals by actively engaging in discussions about how to improve customer satisfaction.

What we offer

At Odyssey, we believe in the power of education and are committed to making a significant impact in this field. Joining our team means being part of a well-capitalized company with backing from leading technology investors. You will have the opportunity to work in a supportive environment that values your contributions and encourages professional growth. We offer a flexible remote work arrangement, allowing you to balance your personal and professional life while making a difference in the education sector. Our mission is to enable access to high-quality education across the U.S., and you will play a vital role in helping us achieve this goal.