Customer Success Manager

Who you are

You have a strong background in customer success or account management, ideally with experience in technology or SaaS environments. You understand the importance of customer engagement and are passionate about helping clients achieve their goals through effective use of technology. Your communication skills are top-notch, allowing you to build strong relationships with customers and internal teams alike. You are data-driven, using insights to inform your strategies and improve customer satisfaction. You thrive in a collaborative environment, working closely with sales, product, and support teams to ensure a seamless customer experience. You are adaptable and can manage multiple priorities effectively, ensuring that each customer receives the attention they need to succeed.

Desirable

Experience with integration platforms or automation tools is a plus, as is familiarity with CRM systems like Salesforce. A background in project management can also be beneficial, as you will be responsible for onboarding new customers and guiding them through the adoption process. You are comfortable working during US business hours and can adjust your schedule to meet customer needs.

What you'll do

As a Customer Success Manager at Celigo, you will be at the forefront of our customer journey, ensuring that clients unlock the full potential of our integration and automation platform. You will onboard new customers with precision, tailoring the onboarding process to fit their unique needs and use cases. Your role will involve shepherding users through successful adoption, providing them with the tools and knowledge they need to maximize their license utilization. You will analyze customer data to identify opportunities for improvement and work proactively to enhance customer satisfaction and retention. Collaboration is key in this role, as you will partner with internal teams including sales, product, and support to address customer needs and drive product value. You will also be responsible for tracking customer engagement metrics and reporting on the success of your initiatives to ensure continuous improvement.

What we offer

At Celigo, we believe in empowering our employees to innovate and grow. You will be part of a dynamic team that values collaboration and creativity. We offer competitive compensation and benefits, along with opportunities for professional development. Our culture is centered around customer success, and we encourage you to apply even if your experience doesn't match every requirement. Join us in redefining how businesses connect their world through integration and automation.