Customer Support Associate I

Who you are

You are a dedicated individual with a passion for helping others, particularly in the realm of financial services. You thrive in a customer-facing role and enjoy solving problems, ensuring that customers have the best experience possible with our retirement savings platform. Your communication skills are top-notch, allowing you to effectively manage inquiries through phone, live chat, and email. You are eager to learn and grow within the company, taking advantage of the defined career ladder available to you.

What you'll do

As a Customer Support Associate at Human Interest, you will be the frontline face of the company, managing a steady volume of inbound customer inquiries. You will work cross-functionally with internal and external partners to resolve customer issues, ensuring that each interaction is handled with care and professionalism. Your role will involve servicing a geographically diverse customer base, providing best-in-class customer service that aligns with our mission to make retirement benefits accessible to all.

What we offer

At Human Interest, we offer a supportive environment where you can develop your skills and advance your career. You will have the opportunity to work with a high-growth fintech company that is making a significant impact in the retirement industry. We value our employees and provide a culture that encourages growth and collaboration. Join us in our mission to help people achieve financial independence through retirement savings.