This is an exciting opportunity to join a growing team in an emerging business at Amazon. This role will help to ensure our delivery promises to our customers are fulfilled on time and that we continuously improve Amazon Australia’s delivery experience on behalf of our customers. The successful candidate will drive continuous improvement initiatives for reverse logistics with carrier, fulfillment center, technical, customer service and retail teams. This leader will be a natural self-starter who is comfortable supporting both daily execution activities and large, complex and cross-functional projects.
This role can be performed from either Sydney or Melbourne.
Responsibilities
- Oversee and improve aspects of returns last-mile transportation carrier management including but not limited to operations excellence, performance management, escalations, carrier relationship and contract negotiations.
- Identify, analyse, review and lead network improvement initiatives for existing and new reverse logistics solutions with cross-functional stakeholders optimising for capacity, quality, speed, delivery experience, concessions and cost over the long term.
- Generate and review relevant and actionable transportation metrics, driving improvements and automation over time.
- Prepare and lead operations calls, business reviews, and customer service workshops as needed.
- Coordinate and communicate transportation planning and reverse logistics forecasts with carriers to ensure sufficient capacity.
- Support both daily operational activities and large, complex and cross-functional projects.
- Work with internal and external stakeholders to improve customer and carrier reverse logistics experience.
Skills and Abilities
- Ability to drive strong cross-functional engagement with both internal and external teams.
- Track-record of delivering end-to-end projects autonomously, working through many obstacles along the way.
- Capacity to write well-reasoned and data-driven proposals, performing own data analysis as necessary.
- Owns responsibility for organization’s success, thinking and acting beyond immediate team or area of focus.- Bachelor degree in supply chain, logistics, engineering, business analytics or other technical discipline.
- 3+ years of professional supply chain and logistics, operations, and/or e-commerce experience.
- Proficiency in advanced MS Excel (pivot tables, vlookups, etc.).
- Ability to prepare, report and interpret large sets of data.
- Strong communication skills, both verbal and written.
- Strong inter-personal and relationship-building skills.
- Strong organizational skills and ability to manage multiple tasks simultaneously.- Proficiency in SQL and Tableau.
- 1+ years of experience managing last mile carrier partners in Australia.
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
