Manager, Renewals - AMER

Who you are

You have a proven track record in customer success and renewals, with experience leading teams to drive customer retention and revenue growth. Your leadership style is focused on coaching and developing your team, ensuring they master forecasting methodologies and execute disciplined renewal processes effectively. You understand the importance of collaboration and communication, fostering a high-performance culture that values every team member's contribution. You are results-oriented, with a strong ability to analyze data and make informed decisions that lead to predictable business outcomes. You embrace innovation and are comfortable integrating AI into workflows to enhance productivity and efficiency. You are passionate about building relationships with customers and ensuring their success with GitLab's products.

Desirable

Experience in the software industry or with DevSecOps platforms is a plus. Familiarity with AI technologies and their application in customer success can set you apart. You are adaptable and open to continuous learning, always seeking ways to improve processes and outcomes for your team and customers.

What you'll do

As the Manager of Renewals for GitLab, you will lead a dedicated team responsible for driving customer retention across strategic market segments. You will coach your team to excel in their roles, ensuring they are equipped with the skills and knowledge necessary to execute effective renewal strategies. Your responsibilities will include developing and implementing processes that enhance customer engagement and satisfaction, ultimately leading to increased revenue growth. You will analyze customer data to identify trends and opportunities for improvement, using insights to guide your team's efforts. Collaboration with other departments will be key, as you work closely with sales, product, and marketing teams to align strategies and ensure a seamless customer experience. You will also be responsible for setting performance metrics and goals for your team, tracking progress, and celebrating successes. Your leadership will foster a culture of accountability and continuous improvement, driving your team to achieve their best work.

What we offer

At GitLab, we offer a dynamic and inclusive work environment where innovation thrives. You will have the opportunity to work with industry leaders and contribute to a mission-driven company that values collaboration and knowledge exchange. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Our culture encourages you to bring your whole self to work, and we support your career aspirations as you co-create the future of software development with us.