Client Services Lead - MEGA Client Experience (Remote)

Who you are

You have a strong background in account management and client services, with a proven track record of building and maintaining relationships with large clients. You thrive in a remote work environment and are passionate about delivering exceptional service that exceeds client expectations. Your communication skills are top-notch, allowing you to effectively liaise between clients and production teams, ensuring that goals and timelines are clearly understood and met. You are detail-oriented, capable of managing comprehensive client documentation, and are adept at conducting training sessions for new client administrators. You understand the importance of a service-oriented culture and are committed to maximizing client satisfaction.

What you'll do

In this role, you will be the primary point of contact for our largest and most complex clients, ensuring they receive the Businessolver experience with a delightful touch. You will conduct and manage client calls, providing comprehensive training to new client administrators and maintaining all client documentation, including Standard Operating Procedures. You will work closely with production teams to communicate client goals and objectives, ensuring that all parties are aligned and that client needs are met promptly. Your role will involve regular check-ins with clients to assess satisfaction and identify opportunities for improvement, as well as collaborating with internal teams to enhance service delivery. You will be responsible for driving initiatives that enhance the overall client experience, ensuring that Businessolver continues to redefine excellence in benefits administration.

What we offer

Businessolver offers a fully remote work environment, allowing you to work from anywhere in the contiguous United States. We provide a supportive culture that values client satisfaction and employee engagement. As part of our team, you will have the opportunity to make a significant impact on our largest client relationships and contribute to the success of our organization. We also offer a competitive compensation package, including a $10K sign-on bonus for candidates who apply before January 31, 2026, with a start date within Q1 of 2026. Join us in our mission to provide complete client delight and redefine excellence in benefits administration.