The coding platform that empowers everyone to learn
Replit is a collaborative coding platform that simplifies programming for learners, educators, and developers. Based in SoMa, San Francisco, Replit has attracted millions of users, including employees from major tech companies like Google, Facebook, and Stripe. The company has raised $472.2 million ...
Replit offers a remote-first work environment with flexible hours, equity options, and a home office setup stipend. Employees enjoy comprehensive heal...
Replit's culture is centered around accessibility in coding, allowing users to start programming without complex setups. The company values innovation...
Replit • NYC (SoHo) Hybrid
Replit is seeking a Commercial Account Manager to drive customer retention and success. You'll leverage your skills in customer success and SaaS to help clients maximize value from Replit's platform. This role requires strong communication skills and a technical background.
You have experience in customer success or account management, ideally within the SaaS industry, and possess a technical background that includes some coding knowledge or experience with developer tools. You excel in client-facing situations and have a passion for customer success and AI, enabling you to effectively communicate with diverse stakeholders. Your strong communication skills allow you to build relationships and drive customer engagement, ensuring that clients derive maximum value from Replit's innovative platform. You are adaptable and thrive in a fast-paced environment, ready to tackle challenges as they arise while contributing to the company's mission of democratizing software development.
As a Commercial Account Manager at Replit, you will be responsible for driving customer retention and expansion by building strong relationships with clients. You will work closely with customers to understand their needs and help them maximize the value they receive from our platform. Your role will involve collaborating with cross-functional teams to ensure customer success and satisfaction, as well as identifying opportunities for upselling and cross-selling our services. You will leverage your technical knowledge to provide insights and support to clients, helping them navigate the platform effectively. Additionally, you will track customer engagement metrics and provide feedback to improve our offerings, contributing to the overall growth of the company.
Replit offers a dynamic work environment where you can make a significant impact on our customers and the company as a whole. You will have the opportunity to work with a talented team that is passionate about making programming accessible to everyone. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Join us in our mission to empower the next generation of builders and be part of a company that is at the forefront of innovation in software development.
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