Program Manager, Quality and Training Effectiveness

Who you are

You have a Bachelor's degree or equivalent practical experience, along with 7 years of experience analyzing data and generating business insights. Your background includes developing operational process solutions and working with cross-functional teams to drive impactful changes. You possess 7 years of experience in operations management, program/project management, vendor management, or management consulting. Your expertise in program management is complemented by a focus on technical implementations, operations strategy, or process improvement. You have experience collaborating with cross-functional technical teams, including Engineering, Product, and Data Science, to launch internal tools or automation features. You are familiar with AI/ML concepts and can identify opportunities for automation agents to solve business problems. Your proficiency with SQL or data visualization tools enables you to automate tasks and analyze data effectively. You have a track record of designing and executing multi-year operational roadmaps and strategies, and your excellent communication skills allow you to translate technical complexities into clear business impacts.

What you'll do

As a Senior Program Manager at Google, you will be part of the Quality & Training Effectiveness (QTE) team, a specialized unit within Agent Enablement and Global Vendor Operations. Your role will involve driving scalable, standardized, and sustainable operational outcomes. You will bridge gaps between siloed operations to reduce complexity and build a more resilient infrastructure that can adapt to future changes. By combining your functional experience with technical depth, you will focus on initiatives that amplify value across global partner teams. You will take ownership of mapping out solutions and driving them from concept to execution, establishing and scaling human-in-the-loop processes that integrate new tools with existing workflows. You will use data to track the performance of automated solutions and measure their impact on operational efficiency. Your responsibilities will also include collaborating with various stakeholders to identify opportunities for improvement and ensuring that operational strategies align with business objectives.

What we offer

At Google, you will be part of a dynamic team that values innovation and collaboration. We offer competitive compensation and benefits, along with opportunities for professional growth and development. You will work in an environment that encourages creativity and supports your career aspirations. We believe in fostering a culture of inclusivity and diversity, and we encourage you to apply even if your experience doesn't match every requirement. Join us in making a significant impact on the future of technology and operations.