Senior Strategic Partner Manager

BigCommerce is revolutionizing the e-commerce industry as the leading SaaS platform for fast-growing enterprise businesses. We empower our customers to create intuitive, engaging online stores that support every stage of their growth.

Recognized as a "Best Place to Work," BigCommerce is seeking a Senior Strategic Partner Manager to oversee and grow key strategic partnerships that drive customer acquisition and revenue growth. In this role, you will manage our most influential payments and fintech partners. Success in this role will be achieved by aligning partner incentives and strategic motivations to maximize mutual business outcomes.

What You’ll Do:

• Manage & Grow Strategic Partnerships – Build and maintain relationships with decision-makers at executive and management levels, ensuring strong alignment and growth opportunities

• Develop Data-Driven Success Metrics – Work with partners to define key performance indicators (KPIs) that drive merchant adoption and revenue growth for both parties

• Drive Partner Engagement & Marketing Collaboration – Partner with the Marketing team to create and implement communication strategies that maximize product adoption and retention

• Act as the Primary Liaison – Serve as the primary point of contact and product owner for strategic partnerships, ensuring seamless communication and execution

• Ensure Smooth Merchant Migration – Work closely with BigCommerce’s Product Team and partners to facilitate merchant transitions while maintaining product and solution continuity

• Achieve Revenue-Based KPIs – Define and exceed quarterly revenue goals through strategic partner collaboration

• Develop Expert Knowledge – Gain a deep understanding of BigCommerce’s products, services, value propositions, and competitive landscape to inform strategy and decision-making

• Lead Go-To-Market Strategies – Collaborate cross-functionally to develop and execute go-to-market plans, including new integrations, features, and market expansions

• Monitor & Report Performance – Maintain accurate reports on pipeline, forecasts, leads, opportunities, and revenue impact

• Represent BigCommerce at Industry Events – Travel as needed to industry conferences and partner meetings to strengthen relationships and identify growth opportunities

Who You Are:

• A strategic thinker with a strong sales or partnerships background who excels at aligning partner motivations with business goals

• Experienced in managing high-value partnerships – 7+ years of experience in partner management, indirect sales, or business development within a $50M+ company

• Knowledgeable in SaaS and eCommerce – Experience working within a Fintech/Payments or eCommerce ecosystem, driving adoption through partnerships

• Revenue-driven and results-oriented – A self-starter with a proven ability to achieve revenue quotas and measurable KPIs

• A strong communicator & relationship builder – Excellent written, verbal, and presentation skills, with the ability to influence and engage stakeholders at all levels

• Analytical & business-savvy – Strong negotiation skills and the ability to structure creative, complex deal terms from initial discussions to contract execution

• Thrives in fast-paced environments – Capable of maintaining focus and effectiveness under pressure in a dynamic industry

• Willing & able to travel as needed to meet partners and attend industry events

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