Principal Business Operations Manager/Programme Manager

Who you are

You have extensive experience in business operations and program management, ideally within a tech or travel-focused environment. Your ability to partner with senior leaders and act as a trusted advisor is key — you excel at prioritizing, planning, and aligning teams around strategic goals. You understand the nuances of operational efficiency and are adept at building scalable processes that enhance productivity.

You possess a strong analytical mindset, allowing you to assess complex initiatives and translate them into clear, actionable plans. Your communication skills are exceptional — you can convey intricate ideas simply and effectively to diverse stakeholders. You thrive in collaborative environments, working closely with cross-functional teams to drive results.

Your experience includes managing high-impact projects that require a blend of strategic thinking and operational execution. You are comfortable navigating ambiguity and can pivot quickly as priorities shift. You have a track record of raising the bar in previous roles, implementing innovative solutions that improve workflows and outcomes.

Desirable

Experience with AI-powered tools or technologies is a plus, as is familiarity with the travel industry. You may have a background in marketing, loyalty programs, or customer engagement strategies, which would further enhance your ability to contribute to Skyscanner's goals.

What you'll do

In this role, you will be at the forefront of Skyscanner's strategic initiatives, working closely with senior leaders across various departments including Marketing, Search, and Loyalty. Your primary responsibility will be to program manage complex projects that have a significant impact on the business. You will help teams focus on their objectives, ensuring alignment and prioritization of tasks.

You will develop and implement operational frameworks that facilitate faster and smarter decision-making across the organization. Your work will involve creating clear operating rhythms and processes that enhance collaboration and efficiency. You will also be responsible for identifying opportunities for improvement and innovation, leveraging data and insights to inform your strategies.

As a senior individual contributor, you will influence the direction of projects and initiatives, providing guidance and support to teams as they execute their plans. You will be expected to raise the bar in terms of operational excellence, ensuring that Skyscanner continues to be a leader in the travel industry.

What we offer

Skyscanner offers a dynamic and inclusive work environment where you can make a real impact. You will have the opportunity to work with a talented team that is passionate about transforming the travel experience for millions of users. We provide flexible working arrangements, including hybrid options, to support your work-life balance.

In addition to competitive compensation, we offer a range of benefits designed to support your well-being and professional growth. You will have access to resources for continuous learning and development, as well as opportunities to advance your career within the organization. Join us in our mission to become the world's number one travel ally.