Technical Support Engineer

Who you are

You are a detail-oriented and IT-savvy individual with a knack for problem-solving. You thrive in a role that requires you to provide advanced troubleshooting for various software, hardware, network, and security issues. Your self-motivation and patience allow you to handle multiple tasks with minimal supervision. You have a strong understanding of network-related requirements, including firewalls, ports, and basic TCP/IP settings. You are resourceful and enjoy helping clients resolve their technical issues efficiently.

What you'll do

As a Technical Support Engineer at Appspace, you will be the first point of contact for customers seeking technical assistance. You will provide support through various channels, including chat, email, phone, and remote sessions. Your role will involve asking the right questions to identify and understand client issues, helping to isolate potential root causes. You will escalate cases that require advanced technical skills and serve as a subject matter expert for the Appspace platform and app. Additionally, you will identify operational issues by retrieving and evaluating errors and logs, ensuring that you problem-solve effectively and embrace your technical curiosity.

What we offer

At Appspace, we foster a flexible work culture that allows you to work wherever you feel most productive. We are committed to helping you enjoy your work and build lasting connections with your colleagues. You will have opportunities for professional growth and development within our supportive environment. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.