Senior Technical Support Specialist

Who you are

You have extensive experience in technical support, ideally with a background in hardware and software troubleshooting. Your ability to analyze logs and diagnose issues is complemented by your strong communication skills, allowing you to effectively assist customers and collaborate with engineering teams. You thrive in a fast-paced environment and are passionate about providing exceptional customer service. You understand the importance of customer feedback and are eager to contribute to product improvements based on user experiences.

Desirable

Experience with drone technology or cloud services is a plus, as is familiarity with firmware troubleshooting and network diagnostics. You are comfortable working with diverse teams and can adapt to varying customer needs. A proactive approach to problem-solving and a keen interest in technology will help you excel in this role.

What you'll do

As a Senior Technical Support Specialist at Skydio, you will be part of a dedicated team that provides top-notch support to our customers. Your day-to-day responsibilities will include diagnosing and resolving technical issues related to drone operations and cloud features. You will work closely with customers to understand their challenges and provide tailored solutions that enhance their experience with Skydio products. Additionally, you will collaborate with engineering and marketing teams to relay customer feedback and contribute to product development.

You will be responsible for conducting deep diagnostics on hardware and software components, ensuring that customers receive timely and effective support. Your role will involve troubleshooting on-device firmware issues and optimizing mission usage and configuration for various customer scenarios. You will also analyze incident tickets and internal documentation to identify trends and improve support processes.

What we offer

Skydio offers a dynamic work environment where innovation and customer satisfaction are at the forefront of our mission. You will have the opportunity to work with cutting-edge technology in the drone industry and contribute to the development of autonomous flight solutions. We value our employees and provide a supportive culture that encourages professional growth and collaboration. As part of our team, you will play a crucial role in shaping the future of aerial mobility and making a positive impact on our customers' experiences.