Project Manager

Who you are

You are a customer-centric Project Manager with a knack for organization and a genuine passion for helping onboard new clients. You thrive in collaborative environments and enjoy being a team player, assisting colleagues with tasks beyond your job description. Your leadership skills shine as you guide others, and your experience in SaaS project management will be invaluable in ensuring client success. You possess traits fundamental to success: scrappy, curious, optimistic, persistent, and empathetic. You understand that every conversation matters and are committed to elevating each interaction with clients.

Desirable

While you may not meet every single requirement, your excitement for the role and your drive to succeed are what truly matter. If you possess the fundamental traits we seek, we encourage you to apply even if your experience doesn't satisfy every qualification.

What you'll do

As a Project Manager at Dialpad, you will play a crucial role in onboarding new clients and ensuring their success with our AI-powered customer communications platform. You will collaborate with various teams to streamline processes and enhance the customer experience. Your responsibilities will include managing project timelines, coordinating with stakeholders, and ensuring that client needs are met effectively. You will also be involved in continuous improvement initiatives, leveraging insights to refine our onboarding processes and enhance customer satisfaction.

You will work closely with cross-functional teams, including sales, engineering, and customer support, to ensure a seamless onboarding experience for clients. Your ability to communicate effectively and build relationships will be key to your success in this role. You will also have the opportunity to contribute to team meetings, sharing insights and feedback to improve our services.

What we offer

At Dialpad, we are dedicated to creating a community of inclusion and an environment free from discrimination or harassment. We offer a collaborative work culture where every employee is encouraged to leverage industry-leading AI to refine our platform and their own skills. You will be part of a team that values ambition and strives for excellence in every aspect of our work. Join us in transforming how businesses communicate with their customers and make a significant impact in the industry.