Customer Support Supervisor

Who you are

You have a dynamic mindset and are prepared to adapt while possessing an open-minded approach. You are proactive in driving process improvements and willing to challenge the status quo. With experience in leading teams, you collaborate effectively across different areas within a company. You have a passion for serving customers and a commitment to continuous learning and working with people. Your strong problem-solving skills and hands-on approach are dedicated to finding solutions while focusing on personal development. Outstanding interpersonal skills and leadership abilities define you, making you results-oriented and driven to improve efficiencies.

What you'll do

As the Customer Support Supervisor at Bitso, you will lead, train, develop, and guide our customer support agents to ensure they provide the best experience to our users. You will devise strategies to create effective and valuable content for our various communication channels. Additionally, you will be responsible for formulating and implementing service and productivity strategies within the customer support team. Your role will involve collaborating with other departments to enhance customer satisfaction and streamline processes. You will also monitor team performance and provide feedback to ensure continuous improvement in service delivery.

What we offer

At Bitso, we embrace a diverse team culture and fully support remote work. You will have the opportunity to drive revolutionary changes in society and make crypto useful while delighting our customers with world-class products. We offer a collaborative environment where you can thrive and grow, along with various activities and benefits that contribute to your personal and professional development. Join us in leaving a legacy and experience exponential growth in your career.