SME for GSF team is responsible for tech rollout for GSF business. They work with Operations, Supply Chain and Business teams to land tech programs successively. All products, tools across platforms used for operations and planning across spokes, hubs and last mile come under purview. Team leader, SME, traces ownership across stages of 1. Testing 2. Deployment, 3. Adoption, and 4. Post deployment support for tech/product roll out
Key job responsibilities
1. Specific configuration and tool set up, UAT.
2. Change management
3. Operations and ACES on boarding and readiness.
4. Defining and achieving success metrics.
5. Tech contingencies with global/glocal/local teams, exceptional handling, RCA/CoE
6. Documentation and archiving.
A day in the life
Day to day activities will be problem solving for issues faced by Ops, new feature onboarding in the region and onboarding partner functions for all deployments.
About the team
IN GFC FC SME is a Ops SME (Subject Matter Experts) where we look to hire candidates with high end Ops knowledge and ability to handle technical deployments. Our team works with Product and Tech teams to get in new features for IN and get the same deployed to IN Fresh Ops network. We also closely work with partner Ops teams like ACES and LnD to ensure smooth transition.- 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience
- Bachelor's degree
- Speak, write, and read fluently in English
- Experience with Microsoft Office products and applications
- Experience with Excel- 2+ years of customer-facing environment, warehousing, logistics or manufacturing experience
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