CS Delivery Station Liaison, Delivery Station Liaison

Who you are

You are a proactive individual who thrives in a customer-facing role. You understand the importance of timely communication and are dedicated to providing a seamless customer experience. You are detail-oriented and capable of maintaining accurate records of customer inquiries and delivery statuses. You are comfortable working in a fast-paced environment and can adapt to unexpected challenges. You have a collaborative mindset and enjoy working with logistics teams and delivery partners to resolve issues. You are committed to following operational guidelines and protecting customer data.

What you'll do

In this role, you will work directly with customers to address their inquiries and ensure that missed deliveries are successfully resolved. You will maintain daily, weekly, and monthly records of customer interactions and delivery statuses. You will collaborate with logistics teams and delivery partners to investigate and resolve delivery issues as they arise. You will support internal communication efforts, including preparing presentations and contributing to continuous improvement programs. Your role will require you to be present at the delivery station, where you will utilize Amazon's advanced technologies to facilitate communication with logistics centers and partners.

What we offer

This position is a fixed-term role for 12 months, with the possibility of extension. You will work on-site at one of Amazon's last-mile distribution centers, contributing to the efficiency of the delivery process. You will be part of a team that values customer satisfaction and operational excellence. Amazon offers a dynamic work environment where you can develop your skills and grow within the company. You will have the opportunity to engage with cutting-edge technology and be part of a team that is committed to delivering the best results for customers.