Senior Customer Success Manager

Who you are

You have a proven track record in customer success management, with a focus on building strong relationships and driving customer satisfaction. Your exceptional communication skills allow you to effectively advocate for customers and understand their needs. You thrive in a collaborative environment, working closely with cross-functional teams to ensure customer objectives are met. You are a resilient problem solver who is not afraid to think outside the box and take ownership of your work. You value transparency and practice it in your interactions with both customers and colleagues. You are passionate about technology and excited to help customers leverage Algolia's AI Search capabilities to enhance their business outcomes.

Desirable

Experience in a technology or SaaS company is a plus, as is familiarity with search technologies or AI-driven solutions. A background in sales or account management can also be beneficial, as it helps you understand the broader business context of customer success. You should be comfortable working in a fast-paced environment and be adaptable to changing customer needs.

What you'll do

As a Senior Customer Success Manager at Algolia, you will take the lead in managing relationships with key customers, ensuring they derive maximum value from our AI Search platform. You will proactively engage with customers to understand their goals and challenges, providing tailored advice and best practices to help them succeed. You will collaborate closely with Account Executives and Solutions Architects to align customer needs with our product offerings, driving adoption and expansion of our services. You will act as the voice of the customer internally, advocating for their needs and feedback to influence product development and enhancements. Your role will involve regular check-ins with customers, conducting business reviews, and identifying opportunities for upselling or cross-selling additional features or services. You will also be responsible for tracking customer health metrics and developing strategies to mitigate churn, ensuring long-term customer satisfaction and loyalty.

What we offer

At Algolia, we offer a dynamic work environment where you can grow your career while making a significant impact on our customers' success. You will be part of a passionate team that values collaboration and innovation. We provide competitive compensation and benefits, along with opportunities for professional development and advancement. Join us in our mission to empower businesses with the best search and discovery technology in the market.