Senior Support Engineer

Who you are

You have 7-10+ years of experience in a technical support role, ideally within the database or cloud computing space. Your background includes a strong understanding of real-time data platforms and the ability to troubleshoot complex technical issues across various environments, including cloud, hybrid, and on-premises setups. You are skilled in collaborating with cross-functional teams, including engineering and technical writing, to drive the resolution of customer issues and contribute to product improvements. You possess excellent communication skills, allowing you to effectively convey technical concepts to both technical and non-technical stakeholders. You are driven by a passion for customer success and are committed to helping clients achieve their goals with Aerospike's technology.

Desirable

Experience with machine learning, generative AI, or agentic AI is a plus, as is familiarity with high-performance databases and their applications in mission-critical environments. A background in software engineering or a related technical field would be beneficial, as it will enhance your ability to understand and resolve customer challenges effectively.

What you'll do

In this role, you will be responsible for investigating, diagnosing, and resolving complex customer issues with the Aerospike Real-time Data Platform. You will work closely with engineering teams to drive the resolution of technical problems and contribute to product improvements based on customer feedback. Your day-to-day tasks will involve troubleshooting technical issues, providing guidance to customers on best practices, and ensuring that they are able to leverage Aerospike's capabilities to their fullest potential. You will also participate in knowledge-sharing sessions and contribute to the development of technical documentation to enhance the support experience for customers.

What we offer

At Aerospike, we offer a collaborative and innovative work environment where you can make a significant impact on our customers' success. You will have the opportunity to work with cutting-edge technology and be part of a team that is dedicated to pushing the boundaries of real-time data solutions. We value diversity and are committed to creating an inclusive workplace where everyone can thrive. While specific salary details were not mentioned, we encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of every candidate to contribute to our mission.