Specialist, Trust & Safety

Who you are

You are a dedicated professional with a strong commitment to promoting trust and safety within a digital marketplace. You understand the importance of user experience and are passionate about creating a safe environment for both patients and providers. Your ability to detect and report abusive behavior is crucial to maintaining the integrity of the platform. You thrive in collaborative settings and are eager to work alongside a team that values thoughtful problem-solving.

Desirable

Experience in content moderation or a related field is a plus, as is familiarity with healthcare or marketplace dynamics. You are adaptable and can handle sensitive situations with care and professionalism. A background in customer service or operations can enhance your effectiveness in this role.

What you'll do

As a Trust & Safety Specialist at Zocdoc, you will play a vital role in ensuring that users feel safe and supported while using the platform. Your primary responsibility will be to moderate user-generated content, identifying and addressing any abusive behavior that may arise. You will work closely with other team members to develop and implement strategies that enhance user trust and safety. Your insights will help shape policies and procedures that protect users and maintain the integrity of the marketplace.

You will also engage with users to understand their concerns and provide support as needed. This role requires a proactive approach to problem-solving and a keen eye for detail. You will be instrumental in fostering a positive user experience, ensuring that Zocdoc remains a trusted resource for patients seeking healthcare services.

What we offer

At Zocdoc, we believe in the power of our people and the impact they have on our mission. You will be part of a dynamic team that is dedicated to transforming the healthcare experience for patients. We offer a collaborative work environment where your contributions are valued and recognized. Our commitment to diversity and inclusion means that you will work alongside colleagues from various backgrounds, all united by a common goal.

We encourage you to apply even if your experience doesn't match every requirement. Zocdoc is committed to providing equal employment opportunities and fostering a workplace free from discrimination and harassment. Join us in our mission to empower patients and improve the healthcare landscape.