Automate your business processes with Camunda
Camunda, headquartered in Berlin, Germany, provides an open-source platform for workflow and decision automation, enabling organizations to optimize their business processes. Trusted by over 1,000 customers, including major companies like Deutsche Telekom and Vodafone, Camunda has raised $100M in fu...
Camunda offers competitive salaries, equity options, flexible remote work policies, generous PTO, and a learning budget for professional development....
Camunda fosters a culture of transparency and collaboration, emphasizing open-source principles and encouraging contributions from all employees to dr...
Camunda • Remote
Camunda is seeking a Customer Experience Manager to enhance digital customer experiences across the customer lifecycle. This role focuses on executing customer experience strategies and improving engagement. Experience in customer success or related fields is essential.
You have a strong background in customer experience management, ideally with 5+ years of experience in a similar role. You understand the importance of orchestrating communications and programs that enhance customer engagement and adoption. Your ability to analyze customer feedback and implement improvements is key to your success. You are adept at working collaboratively with cross-functional teams to ensure a consistent and scalable customer experience. You are passionate about leveraging technology to create self-service experiences that add value to customers. You thrive in a remote work environment and are comfortable managing projects independently while maintaining clear communication with your team.
As the Customer Experience Manager at Camunda, you will be responsible for executing and managing the digital customer experience strategy. You will work closely with the Director of Scaled Customer Success to turn strategic initiatives into actionable programs. Your role will involve analyzing customer journeys and identifying opportunities for improvement to enhance engagement and value realization. You will orchestrate communications that resonate with customers and ensure they have access to the resources they need to succeed. You will also monitor customer feedback and metrics to assess the effectiveness of your initiatives and make data-driven decisions. Collaborating with product and engineering teams, you will help shape the development of self-service tools that empower customers. Your goal is to create a seamless experience that fosters long-term relationships and drives customer satisfaction.
At Camunda, we offer a fully remote work environment that promotes flexibility and work-life balance. You will be part of a dynamic team that is dedicated to transforming the way businesses operate through innovative automation solutions. We provide opportunities for professional growth and development, ensuring that you have the resources you need to succeed in your role. Our company culture values diversity and inclusion, and we encourage you to apply even if your experience doesn't match every requirement. Join us in making a meaningful impact in the world of enterprise automation.
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