Program Manager - Payments

Who you are

You have a proven track record in program management, ideally within the payments sector, where you've successfully led initiatives that enhance operational efficiency and security. Your experience includes collaborating with cross-functional teams to drive projects from conception to completion, ensuring alignment with business objectives. You possess excellent communication skills, allowing you to effectively convey complex information to stakeholders at all levels. You are detail-oriented and thrive in environments that require meticulous planning and execution. Your analytical mindset enables you to assess risks and implement strategies that mitigate them, ensuring smooth operations. You are adaptable and can navigate the challenges that come with managing payment systems in a fast-paced environment.

Desirable

Experience with cloud-based software solutions is a plus, as is familiarity with the beauty and wellness industry. You may have worked with various payment processing technologies and understand the nuances of managing financial transactions securely. A background in data analysis can also be beneficial, as it allows you to make informed decisions based on performance metrics.

What you'll do

In this role, you will oversee the Payments Operations team, ensuring that all payment processes are efficient and secure. You will be responsible for developing and implementing strategies that streamline payment operations, reducing costs while improving customer satisfaction. Collaborating with engineering and product teams, you will help design and refine payment systems that meet the needs of our clients. You will also monitor payment performance metrics, identifying areas for improvement and implementing solutions to enhance service delivery. Regularly communicating with stakeholders, you will provide updates on project progress and address any concerns that arise. Your role will involve managing budgets and resources effectively, ensuring that projects are completed on time and within scope. You will also play a key role in training and mentoring team members, fostering a culture of continuous improvement and innovation.

What we offer

At Zenoti, we pride ourselves on being a great place to work, recognized for our commitment to empowering our employees. You will have the opportunity to work with a talented team dedicated to transforming the beauty and wellness industry through innovative technology. We offer competitive compensation and benefits, along with opportunities for professional growth and development. Join us in making a meaningful impact on the lives of our clients and their customers, as we continue to expand our reach and capabilities in the global market.