The spend optimization platform for modern businesses
Emburse is a spend optimization platform headquartered in Miracle Mile, Los Angeles, CA, that empowers over 18,000 organizations, including Microsoft and Bosch, to streamline their financial processes. With a focus on eliminating manual tasks, Emburse offers capabilities such as automated purchasing...
Emburse provides comprehensive medical, dental, and vision insurance, generous paid time off, and flexible work schedules. Employees enjoy parental le...
Emburse fosters a culture focused on optimizing financial processes in a rapidly changing digital landscape. The company values community engagement a...
Emburse • Toronto
Emburse is seeking a Senior Customer Success Manager to drive post-sales success for a portfolio of customers. You'll focus on customer adoption and delivering exceptional experiences. This role requires strong customer relationship management skills.
You have a proven track record in customer success management, ideally with 5+ years of experience in a similar role. You excel at building relationships and ensuring customers realize the full value of the solutions provided. Your ability to analyze customer needs and recommend tailored solutions is key to your success. You are proactive in identifying opportunities for customers to expand their services and products, ensuring they achieve their goals. You possess excellent communication skills, allowing you to effectively convey value propositions and drive customer engagement. You thrive in a collaborative environment, working closely with cross-functional teams to enhance the customer experience.
Experience in the travel and expense management industry is a plus. Familiarity with CRM tools and customer success metrics will help you excel in this role. A background in sales or account management can also be beneficial, as it provides insight into customer needs and expectations.
As a Senior Customer Success Manager at Emburse, you will be responsible for the post-sales success of a diverse portfolio of customers. You will work closely with clients to ensure they are effectively utilizing the solutions provided, driving adoption and satisfaction. Conducting regular business reviews will be a key part of your role, allowing you to assess customer health and identify areas for improvement. You will be the primary point of contact for your customers, addressing any concerns and ensuring they receive the highest level of service. Your insights will help shape product development and enhancements based on customer feedback. You will collaborate with sales and product teams to identify upsell opportunities, ensuring customers are aware of additional services that can benefit their business.
At Emburse, we believe in fostering a culture of innovation and collaboration. You will have the opportunity to work with a talented team dedicated to creating exceptional travel and expense solutions. We offer competitive compensation and benefits, along with opportunities for professional growth and development. Join us in building a future where technology drives business value and inspires extraordinary results.
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